SVP, Enterprise Associate & Business Solutions
Douglas Edwards is an executive with several years of experience leading large and complex operations, managing significant capital and operating budgets, building high performing teams by finding and developing top talent, and creating cultures where customer centricity is at the center of every key decision and action. Douglas is the Senior Vice President, Enterprise Associate & Business Solutions for Humana where he reports directly to the Chief Administrative Officer and is responsible for HR shared services, safety & security, aviation operations, corporate real estate, and overall workplace experience and services. The associate experience is the focus of the organization he’s a part of to ensure Humana’s culture remains strong and continues to be a positive differentiator in attracting and retaining talent.
Previously Douglas served as Managing and Regional Director for Jones Lang LaSalle’s account with Bank of America where he led an organization of 80+ professionals and oversaw all real estate operations in 14 Midwestern states and Canada. He also served as the Retail Project Management Platform Director on the same account providing executive oversight to a team of 45+ professionals in the construction and renovations of retail real estate for Bank of America and as the National Transition Team Lead for the firm’s Corporate Solutions business where he provided leadership and oversight of complex real estate portfolio transitions of new clients.
Prior to joining Jones Lang LaSalle, Douglas worked for BellSouth where he led a team of 140+ call center associates and managers to a 20% improvement in customer satisfaction and a 10% improvement in employee satisfaction. He also led marketing efforts which successfully drove 80,000 new product orders annually. Prior to this, Douglas was a Project Engineer for Williams where he provided lead engineering support for projects totaling $20 million in capital annually.
Douglas is a graduate of the Kenan-Flagler Business School at UNC-Chapel Hill and holds a Master of Business Administration. He also holds a Bachelor Degree in Civil Engineering from NC State University. Douglas serves on the Board of Directors for the Goodwill Industries of Kentucky, the Lincoln Foundation of Louisville, the Louisville Zoo, and the NC State University Libraries. He’s also an alum of Leadership Louisville and Leadership Charlotte.